You will never have to worry about credit card safety when shopping with Big Al's Bicycle Heaven.
We use data encryption technology to protect the transmission of information you submit on our website.
This means your credit card info and other information are safe when you are shopping on-line with us.
Sit back, relax and enjoy the convenience of shopping from home.
If you need to cancel your order after it is placed we will attempt to take care of this for you before the order is processed. In order to do this you must call us to request the order be canceled at 970 349 0515. Please have your order number and contact details handy. We cannot guarantee that the order will be canceled and if the order ships, shipping charges will not be refunded.
We will gladly return or exchange items that are in new condition and in their original packaging, with any and all tags attached.
Items returned within 30 DAYS will be returned for full refund minus shipping charges, or exchanged.
Items returned after 30 DAYS will be subject to a 15% restocking fee and will reflect the current sale price of the item.
You may choose a Store Credit or Refund to your Credit or Bank Card, for items returned within the 30 day limit.
Shipping charges are never refunded.
INSTRUCTION FOR RETURN OR EXCHANGE
1) Please include a copy of your sale receipt with the return package! It is necessary for us to locate your original order.
2) On a separate piece of paper provide a reason for the return or exchange. If requesting an exchange please provide the following info so that we can get the right item to you. Exchange info: Size, Color, Style Number, etc.
3) We suggest you use a trackable shipping method. Big Al's is not responsible for your package until it's at our door.
4) We will do our best to process your return in a timely manner, but it may take up to 14 days in some instances.
At Big Al's Bicycle Heaven we will under no circumstances sell, loan or rent any personally identifiable information regarding our customers to any third party. When an order is placed we collect basic information including your name, home address, phone and email address. We use this information to process your order and to respond to any questions you may have.
As you may have noticed our Bikes section is for "Window Shopping" only. At Big Al's Bicycle Heaven we believe in buying a bike in a shop. We understand that finding the perfect bike can be difficult in some areas but we still believe in bike buying being a hands on experience. The knowledge of a good shop employee and the service provided by your local shop is priceless. Of course we want to show off our bikes... they are the reason we are in this business! Oggle them on line, and come on up to the Butte to check them out in person. Happy Shopping!